We accept Returns and exchanges within 14 days of delivery date if the following is met:
- Unworn items must be returned within 14 days of delivery date
- Unworn items must have hygiene sticker in place and all swing tags attached
- Unworn items must be returned in original ZAVINA bag
- Full price item
All sale items are final, we do not accept exchanges or returns on sales or promotions
We do not offer returns or exchange for thong bottoms due to hygiene reasons. THIS INCLUDES THE OLIVIA BOTTOMS
Please note that customers are responsible for return shipping cost
Every product we send out is initially quality controlled, however, in the unlikely event of a faulty item, please contact us email@example.com as soon as possible so we can start the exchange process. Please include your name, order number and what item(s) you are returning in the email. ZAVINA will bare the return shipping costs, so please keep your postage receipt and we will reimburse you if we deem the item to be faulty. If the package does not reach us safely, we will not be able to complete the exchange, so it is recommended to use a tracked method for safe delivery. Once your item is returned to us, has been inspected and if we deem it to be faulty, you will be given a store credit so you can repurchase from our online store.
Please note... All color shades can slightly differ in each production run. Lighting may have an effect on the color(s) in the photos and the fabric color may appear slightly different in real life.